Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you ("you", "User") and EverywhereGO LLP("EverywhereGO", "we", "us", "our"), which operates the website everywherego.in and the EverywhereGO mobile applications (together, the "Platform") — an online marketplace for booking flights, hotels, holiday packages and related travel services. By accessing, browsing, registering on or making a booking through the Platform, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and Cancellation & Refund Policy, each incorporated here by reference. If you do not agree, please do not use the Platform.

1. Definitions

• Supplier — an airline, hotel, host, insurer, consolidator (including TBO) or other third party that actually provides the travel service you book.
• Booking — a request placed through the Platform for a travel service, and the resulting contract between you and the Supplier.
• Convenience Fee / Service Fee— the fee EverywhereGO charges for facilitating a Booking, separate from the Supplier's charges.
• Host — a User who lists their own property for booking through our marketplace.

2. Eligibility

You must be at least 18 years old and competent to enter into a contract under the Indian Contract Act, 1872. By using the Platform you represent that you meet these requirements and that all information you provide is true, current and complete. Bookings for minors must be made by a parent or legal guardian, who is responsible for them.

3. Your account & security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use. We are not liable for any loss arising from your failure to keep your credentials secure.

4. Our role — we are an intermediary

EverywhereGO acts solely as an intermediary and booking agent that facilitates transactions between you and Suppliers. We are notthe airline, hotel, host, insurer or other provider, and we do not own, operate, control or supply the underlying travel services. The contract for the actual travel service is formed directly between you and the relevant Supplier. We do not guarantee, and make no representation as to, the quality, safety, suitability, timing or delivery of any Supplier's service.

5. Supplier terms govern each booking

Every Booking is additionally subject to the Supplier's own terms — fare rules, conditions of carriage, room policies, baggage, check-in, amendment and cancellation rules — which are presented or made available before you pay. By completing a Booking you accept those Supplier terms. Where our policy and the Supplier's policy differ, the stricter applies to the affected component.

6. Pricing, taxes & fees

Prices are shown in Indian Rupees and, unless stated otherwise, include applicable taxes and our fees. Fares and availability change in real time and are not guaranteed until ticketed or confirmed. If a Supplier price or any tax, levy, fuel surcharge or tariff changes before confirmation, we may decline to complete the Booking at the old price; any amount already collected for an unconfirmed Booking is refunded. GST is charged on our service component as shown on your tax invoice.

7. Pricing errors

Despite reasonable care, a price may occasionally be displayed incorrectly due to a technical or human error. Where a Booking is made at an obviously erroneous price, we reserve the right to cancel it (even if confirmed) and refund the full amount you paid, without further liability.

8. Payments

Payments are processed by our third-party payment partner (e.g. Razorpay), whose terms also apply. You authorise us (and our partner) to charge the total shown at checkout. We do not store your full card details. We are not responsible for failures, delays or losses caused by the payment gateway, your bank or card issuer.

9. Booking confirmation & communications

A Booking is confirmed only when we issue a confirmation (PNR / voucher / booking ID). We send confirmations and updates to the contact details you provide; you are responsible for giving accurate details and for checking your booking. We are not liable for non-delivery of, or delay in, any SMS, email or notification (including schedule changes notified by a Supplier) where caused by factors outside our reasonable control.

10. Cancellations & refunds

Cancellations, amendments and refunds are governed by the Supplier's rules together with our Cancellation & Refund Policy. Supplier penalties are passed through and our Convenience Fee is non-refundable. Refunds, where due, are made to your EverywhereGO wallet or original payment method as set out in that policy.

11. Your responsibilities

• Provide accurate traveller details — names must exactly match the traveller's government photo ID / passport.
• Hold valid travel documents and meet all visa, passport, immigration, customs, health and entry requirements for your itinerary. These are your sole responsibility; we are not liable for denied boarding, refused entry or any resulting loss.
• Comply with Supplier rules for special passengers (infants, children, unaccompanied minors, expectant mothers, reduced mobility, etc.).
• Arrive in time for check-in and travel. We are not liable for losses arising from incorrect information you provide or your failure to meet Supplier requirements.

12. Fraud, chargebacks & offer abuse

We may cancel, hold or refuse Bookings we reasonably suspect involve fraud, unauthorised payment, or misuse of offers, coupons, wallet credit or referral incentives, and may claw back wrongly availed benefits, suspend accounts, and report to the authorities. Raising a chargeback where a legitimate refund path exists is a breach of these Terms; we reserve the right to contest and recover wrongful chargebacks.

13. Acceptable use

You agree not to:

• use the Platform for any unlawful, fraudulent or unauthorised purpose, or in breach of any applicable law;
• scrape, crawl, harvest, frame, mirror or use bots/automated means to access the Platform or its data, or make speculative or fraudulent Bookings;
• interfere with the Platform's security or operation, introduce malware, or attempt unauthorised access;
• infringe our or any third party's intellectual property, or post unlawful, defamatory, obscene or infringing content.

14. Reviews & user content

You are responsible for content you submit (e.g. reviews) and warrant it is accurate, your own, and not unlawful or infringing. You grant EverywhereGO a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, display and adapt such content in connection with the Platform. We may moderate or remove content at our discretion.

15. Intellectual property

The Platform, its content, software, design, logos and the "EverywhereGO" marks are owned by or licensed to us and protected by law. We grant you a limited, revocable, non-transferable licence to use the Platform for personal, non-commercial booking purposes only. All other rights are reserved.

16. Disclaimer of warranties

The Platform and all content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or secure, or that any information (including Supplier content, prices and availability) is complete or current.

17. Assumption of risk; Supplier default

Travel involves inherent risks. You voluntarily assume all risks associated with your travel. We are not responsible for the acts, errors, omissions, delays, cancellations, overbooking, denied boarding, no-show treatment, schedule changes, insolvency or default of any Supplier, or for any injury, death, loss, damage or expense arising from the travel services themselves, which are the Supplier's responsibility.

18. Limitation of liability

To the maximum extent permitted by law, EverywhereGO's total aggregate liability to you arising out of or in connection with any Booking or your use of the Platform is limited to the Convenience/Service Fee actually received by us for the Booking giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data, goodwill or travel-related losses, even if advised of their possibility. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

19. Indemnification

You agree to indemnify, defend and hold harmless EverywhereGO and its partners, officers and employees from and against any claims, losses, liabilities, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, the information you provide, or your dealings with any Supplier or Host.

20. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, strikes, government action or restrictions, supplier or carrier failure, and power, network or technical failures.

21. Third-party links & services

The Platform may contain links to third-party websites or services. We do not control and are not responsible for their content, products, policies or practices, and access is at your own risk.

22. Host marketplace

Where you book a Host-listed property, EverywhereGO acts only as an intermediary; the accommodation contract is between you and the Host, and the Host's listing terms and cancellation policy apply. Hosts are solely responsible for their listings, the accuracy of information, and the property and services they provide. We may, but are not obliged to, assist in resolving Host–guest disputes; our Service Fee remains non-refundable.

23. Suspension & termination

We may suspend or terminate your access to the Platform, or cancel Bookings, without prior notice and without liability, if we reasonably believe you have breached these Terms or applicable law, or to prevent fraud, abuse or risk. You may stop using the Platform at any time.

24. Changes to these Terms & the Platform

We may amend these Terms at any time by posting the updated version with a new "last updated" date; continued use after changes constitutes acceptance. We may also modify, suspend or discontinue any part of the Platform without liability.

25. General

If any provision is held invalid, the remaining provisions continue in full force (severability). Our failure to enforce a provision is not a waiver of it. You may not assign your rights under these Terms; we may assign ours. These Terms (with the Privacy and Cancellation policies) are the entire agreement between us on this subject. You consent to receive communications electronically.

26. Governing law, jurisdiction & dispute resolution

These Terms are governed by the laws of India. Subject to the arbitration clause below, the courts at Bengaluru, Karnataka have exclusive jurisdiction. Any dispute arising out of or relating to these Terms shall be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996; the seat and venue of arbitration shall be Bengaluru and the language English. Before commencing arbitration, the parties shall attempt good-faith resolution through our grievance process below.

27. Grievance redressal & company details

EverywhereGO LLP, registered office: 82, Srinivasa, Dee-Enclave, 4th Cross, Sahakaranagar, Bangalore 560092, Karnataka, India. GSTIN: 29AAMFE9666Q1Z5. For complaints and our Grievance & Consumer Grievance Redressal Officers (in accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020), see our Contact & Grievance Redressal page.