Cancellation & Refund Policy

This policy explains how cancellations, amendments and refunds work for Bookings made through EverywhereGO. It forms part of our Terms of Service. EverywhereGO is an intermediary: every Booking is also governed by the Supplier's (airline / hotel / host / insurer) own cancellation and fare rules, which are shown before you pay. Where our policy and the Supplier's policy differ, the stricter applies to the affected component.

How to cancel or amend

Cancel or request changes from My Trips — where the refundable amount, including any Supplier penalty, is shown before you confirm — or contact support. If you cancel directly with the airline or hotel, you must also notify us, as we may not receive an automatic update.

Convenience / service fee

Our Convenience / Service Fee and any markup retained by us are non-refundable once a ticket or voucher is issued, in all cases, including Supplier-initiated changes and cancellations.

Supplier penalties are passed through

Airline and hotel cancellation, amendment and no-show charges are set by the Supplier and deducted from any refund. We refund only the residual amount actually returned for the fare/tariff after the Supplier's penalty and our fees. The cancellation preview shown before you confirm itemises the applicable charges.

Flights

Airline cancellation and change fees apply per the fare rules of your ticket. Non-refundable fares return only the statutory and airline-refundable components (e.g. certain taxes). Partial cancellation (one passenger or one segment), name corrections and date changes are permitted only where the airline's rules allow and attract the airline's fees. Low-cost and special/promo fares are typically more restrictive.

Hotels

Free-cancellation stays can be cancelled without Supplier penalty until the deadline shown on the booking; after the deadline, the property's penalty (which may be one night or the full stay) applies. Non-refundable rates are not refundable. Host-listed properties follow the Host's stated cancellation policy.

Holiday packages

Holiday packages are typically enquiry-led and quoted individually. Cancellation charges are tiered by how close to departure you cancel (for example, a higher percentage closer to travel), and land and air components may carry separate, non-refundable Supplier deposits. The applicable slab is set out in your package quote / confirmation.

Schedule changes & cancellations by the Supplier

If an airline or hotel reschedules or cancels, your options (refund, re-accommodation, or a credit shell / voucher) follow that Supplier's policy. We facilitate the available option and pass through any refund or voucher the Supplier provides.

No-show

No refund is due for a no-show (failing to travel or check in without cancelling), except for any component the Supplier's rules expressly make refundable.

Failed or unconfirmed bookings

If your payment succeeds but the Booking cannot be confirmed, the full amount is automatically refunded to source — no action is needed from you.

Refund method & timelines

Approved refunds are credited instantly to your EverywhereGO wallet, or to your original payment method where applicable (typically 5–7 business days for cards / UPI after we initiate, subject to your bank). For amounts that depend on the Supplier, we process the refund after we receive it from the Supplier; Supplier timelines may be longer. Refund claims must be raised within 90 days of the scheduled travel date.

Force majeure & Supplier insolvency

In events beyond reasonable control (e.g. natural disasters, epidemics, strikes, government action) or if a Supplier becomes insolvent, refunds are limited to what the Supplier actually offers or returns; EverywhereGO has no independent refund obligation for the Supplier's charges in such cases.

Chargebacks

Please use the cancellation and refund process above rather than raising a bank chargeback where a legitimate refund path exists. We reserve the right to contest and recover wrongful chargebacks as set out in our Terms of Service.